Shipping & Delivery
Shipping Time
Orders will be processed and shipped within 3-5 working days. The delivery timeframe would be 4-7 days. We suggest allowing 3-5 extra business days to the suggested times for guaranteed delivery.
We cannot guarantee delivery time under special circumstances, such as natural disasters, government actions, social anomalies, etc. If there are special circumstances, we will inform you by email.
*Things to note:
- Delivery days do not include the date of dispatch (i.e. Dispatch to ACT on Monday, count 4-7 working days from Tuesday)
- Metropolitan areas may have quicker delivery times
- Orders cannot be delivered to P.O. Boxes / Parcel Lockers
- Contact number is required for all deliveries (preferably mobile number)
Shipping Fee
- We provide a Standard Delivery option at a fee of AU$10.99.
- Free Shipping Available in Certain Metro Areas – Shipped from Sydney.
*Please note: If there is a delay in logistics, please contact us in time by email: service@ritkeep.au, please include your order number in the email.
Free Metro Shipping
Free Metro Shipping only covers most Metropolitan areas. To see which postcodes are not covered, please see below:
| Free Metro Shipping Postcode Exclusion List | |
|---|---|
| Victoria (VIC) | 3984-3996 |
| New South Wales (NSW) | 2880, 2898-2899 |
| Queensland (QLD) | 4228-4999 |
| South Australia (SA) | 5259-5734 |
| Tasmania (TAS) | 7026-7470 |
| Northern Territory (NT) | 800-899 |
| Western Australia (WA) | 6000-6970 |
Dispatch in batches.
We will dispatch your items immediately when they become available, so you may get several shipments from us. You only pay for shipping once and there are no additional charges.
Collections
You can pick up your order directly from our Sydney warehouse. Please contact our Service Team service@ritkeep.au for more details.
Customs, Duties, and Taxes
RitKeep includes the customs and taxes applied to your order.
Undeliverable Packages
In case a package delivery is unsuccessful due to incorrect address information or other factors, we will make every effort to contact you and resolve the situation. Please note that there may be additional shipping fees for reshipment.
How To Track Your Order
You will receive an email with a tracking number to track your order once your order has shipped. You can use the link we sent to monitor your shipment's status and estimated delivery date.
*Please allow up to 48 hours for the tracking portal to update.
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